The Power of CUSTOMER Intelligence
A satisfied customer isn’t the best strategy. It’s the only strategy. We are a leading customer experience (CX) Mystery Shopping company and we’ve been at it for 3 decades. Taking Your Business to the Next Level.
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- +1 (877) 466-1966
our services
Mystery
Shopping
Tailored, cost-effective programs assisting Business to Consumer and Business to Business companies to measure and improve upon the Customer's Experience.
Customer Satisfaction Surveys
Keep your finger on the pulse of your most important asset, the customer. Our technology enables you to gather CX intelligence in real-time.
FinTech
Support
Using our proprietary consumer database, we assist FinTech’s with user-testers to improve platform software integrations and financial website performance monitoring.
5/5
We’re Good with Numbers
Years of Experience
+
1
Qualified Mystery Shoppers
+
1
K
Clients since 1992
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1
International Partners
1
About the company
A Dedicated Group of Professionals
We specialize in the collection and delivery of reliable business intelligence targeting your customer’s experience. Since 1992 we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance.
We service many industry groups across the US and internationally. With 300+ clients and over 3 decades of experience, we have built a network of over 55K mystery shoppers. When your organization needs to explore and innovate the customer experience, we deliver the data to empower growth.
For the past 15 years, we have conducted specialty work within the FinTech industry, assisting clients with broadening their financial platform user testing integrations. We additionally source, and present financial account login credentials to help create a bridge between a developer’s App and user bank accounts.
We’d welcome the opportunity to earn your business. Call us now at +1 (877) 466-1966.
Join & Earn
Are you a quality-driven individual? If you can record facts, pay attention to detail, and write a quality chronological narrative of your experience, then you’re an ideal mystery shopper.
Become a
Shopper
Please be aware that scammers, using the good names of many different mystery shopping companies, will attempt to trick you into accepting bogus assignments by sending mailed or emailed materials sometimes including large checks. Scammers will typically ask you to complete a phony mystery shop that includes sending large amounts of your money back to them via wire transfer or gift card. Don’t fall for it. ALWAYS check first with the named mystery shop company to confirm it is a scam.
Why join the SPG Shopper Network?
Here are the top 7 reasons:
- You get paid well for your time
- We value diversity and treat all our shoppers equally
- We have ongoing projects and try to keep our shoppers engaged
- You love providing feedback from your experiences with honesty
- You enjoy mystery shopping autonomy
- You have strong written and observational skills
- You enjoy assisting in service improvement
Examples of common assignments
Explore the customer experience
We offer both online and on-premise mystery shops for our clients. These shops are meant to capture detailed customer experience data to enable our clients to better serve their customers.
FinTech Support Services
We offer both online and on-premise mystery shops for our clients. These shops are meant to capture detailed customer experience data to enable our clients to better serve their customers.
Practical branding experience
Help our clients understand their overall brand experience. Complete shops that are focused on the end-to-end experience and provide detailed, chronological feedback of your experience.
Contact US
+1 (877) 466-1966
Available from 09AM – 19PM
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